SAT module

Helpdesk

The add-on SAT Axalpha Consulting takes another step in the management of personnel performing technical intervention abroad, as well as provide data for effective troubleshooting.

Enhance Technical Services providing technical information that may need at the point of intervention and facilitate its management.
Helpdesk module

Administration and planning visits SAT

In the administration section you can create customer and technical interventions assigned to one or more technical to each intervention. A road to day technical area is generated by action, who see the new intervention in their visitation schedule.

The coach has an optimal route planning daily visitors.

From Management can track all interventions at all times.

Management via Web

The complaints of the intervention, data visualization, historical customer interventions,... can be performed by any web device, computer, tablet or mobile ( IOS and android support, HTML5 technology).

A powerful environment where all data available for a very effective intervention:

  • Customer Data
  • Machines installed
  • Interventions to perform
  • History interventions
  • internal Annotations

Finally the technician can generate a delivery note in SAP and print the ticket of the intervention for the client.


From the management part of this module, you can program interventions, assigning technicians to them and scheduling visits. Technicians will access from your mobile device to necessary data and optimal route visits.

The technician can see the history of interventions and record their actions and more. You can also generate a packing list and print it. Everything from any fixed or mobile device.

Includes:

  • Installation
  • Start-up up to 5 users

* The monthly fee is a rental per use and includes updates to new versions and their functionalities.

* For our SAP Business One customers a special discount of 50% is applied and will be for monthly payment. In case of contracting by customers of the Seidor Channel, a discount of 20% will be applied to the end customer and the payment will be quarterly. For other customers this discount will not be applied and the payment will be annual.

* The SAT module works for a 1 individual company. In the case to contract it for more than one company, the amount for the second and following is 50%


Technical Assistance Service - SAP BO module

AX-sat

Management of the Technical Assistance Service at the point of intervention. Administration, visits planning and mobility management.

Price: 398,00 €/month